Customer Service/Key Holder Associate

Location: Milpitas, CA

Department: Great Mall

Type: Part Time

Min. Experience: Entry Level

Reports to Kiosk Lead
Job Overview
• Responsible for assisting customers in a retail (Kiosk) location and driving sales of company services
• Assesses customers' needs and educates them by helping them understand the benefit of these services,
• Delivers a superior experience to customers every day
• Communicates advantages to consumers.
• Interfaces with customers, advises customers, and answers questions relating to products, services and all other issues and concerns
• Demonstrates strong understanding of company products and services
• Effectively communicates and demonstrates a high level of comfort selling company products and services. (Flyering, Marketing)
• Informs customers of products and pricing models, as well as competitive advantages
• Meets and exceeds sales goals within the guidelines established by Lead and District Manager
• Reports on the number of daily sales and other metrics as required.
• Participates in required sales programs and company initiatives
• Regular, consistent and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) and is available as necessary
• Evaluates customers' potential needs and makes appropriate recommendations
• Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures
• Adhere to Loss Prevention control and compliance procedures
• Other duties and responsibilities as assigned
Required Skills
• High School or Equivalent
• 1-2 years related experience in a retail or customer service environment
• Ability to handle large quantities of cash with confidence and accuracy
• Outgoing personality and able to interact with all types of customers
• Good problem solver and ability to communicate clearly and concisely

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You would be handling a large cash drawer therefore we conduct a thorough criminal background check. Are you comfortable with that?
This part time position covers mall hours 9am- 9pm, 7 days a week. The shifts are 9:30-330 and 330-9:30. What is your availability at this time?
This position requires you to work independently with little or no direct supervision, how well do you work under these circumstances?
Are you 18 years of age or older?*